FAQ - General

1. Why buy from Beautius ?

We carry an extensive collection of popular beauty brands from Japan, Korea and Taiwan. With our close relationship with distributors in Asia, we are able to stock the most popular brands in the market and offer competitive prices. Our products are authentic and are selected with care to make sure they are the highest of quality

 

2. Is Beautius.com safe?

Absolutely! Our SSL certificate has one of the highest encryption to protect all your sensitive information. Beautius.com will never share your information with anyone else but the account holder. We recommend our customers to contact us via e-mail when inquiring about their orders to help prevent fraud.


     

    3. How can I get free samples?

    We select samples with our best judgement of your pattern of purchase. In order to give you a taste of all the popular brands out there, we are not going to tell you what samples you will be receiving. However, you are always welcome to leave us a message to let us know what your preferences are.


       

      4. If I see a product I really like on magazine or blogs, will you be able to stock it for me?

      • Yes, of course! We very much welcome customers to email us products they hope to buy from us.
      • Send us an email with accurate details of the product you wish to buy, including the product name, photos and links to the pages where you saw it.
      • Please note that we cannot guarantee all customers request can be satisfied since we need to go through stages of negotiating with vendors and ordering.
      • Once the product is ready to sell, we would send you an email notification.

        5. Why haven’t I received my refund yet?

        It may take up to 14 days for a refund to be credited to your account. The time required varies from bank to bank.