FAQ - Orders

Q1. Can I get some samples?

Yes! In fact we include complimentary FREE gifts with every purchase. The gifts includes candies and full size face masks and/ sample size beauty products. The more you buy the more FREE gifts you get. 

We also give out seasonal gifts packs during seasonal promotions. Be sure to stay tuned on our instagram and newsletter for updates! 

Q2. How do I apply discount codes?

Discount codes can be applied to your order at Checkout. After proceeding to checkout, you will be directed to the payment page. Enter your discount code into the field on the right column. 

Q3. Can I make changes to or cancel my order?

We at Beautius work hard to provide the best shopping experience to our customers. You can still make changes to or cancel your order within 12 hours after you place your order, as long as your order has not been dispatched. Email us at cs@beautius.com as soon as possible. We will try our best to assist you. 

Q4. Can I exchange a product?

We do not offer direct exchanges on any of our products.

Q5. Can I get a refund on opened products?

We do not offer refund on any opened products. Currently we only accept refund requests on new and unopened products. For more details, please refer to Returns

Q6. I received the wrong product/ An item is missing from my package! What do I do?

Although we take pride in our service, sometimes things can go wrong. Please email us at cs@beautius.com so that we can help. 

Sometimes, we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment. If you are not sure if this is the case, please email us at cs@beautius.com

For damaged products, please don't throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it from happening again. As soon as we've looked into what went wrong, we'll let you know the appropriate arrangement.

Q7. Why haven’t I received my refund yet?

It may take up to 14 days for a refund to be credited to your account. The time required varies from bank to bank.