Q1 - When will my Beautius order ship?
We process and ship out all orders Monday through Friday, not including holidays. Orders placed before 13:00 Hong Kong time will usually be fulfilled and shipped the next business day. We take pride in our speedy order process!
You will receive a shipping notification email that includes a tracking code. Please allow for 24-48 hours for the tracking code to update.
Sometimes, our emails end up in SPAM. If you do not want to miss our emails, please add email@example.com to your contacts!
Q2 - Do you offer free shipping to international countries?
Yes we do! We currently offer free shipping to Zone 1 and 2 countries for orders $45 and over; and Zone 3 countries for orders $65 and over.
For more information, please refer to Shipping.
Q3 - Where will my Beautius order ship from and how long will it take to arrive?
All orders are shipped from our warehouse in Hong Kong.
For most international countries, your shipment will arrive within approximately 7-14 business days under normal circumstances. Please refer to the estimated delivery timeframe for your destination country in Shipping.
However, delivery may be subject to delay caused by customs, weather conditions, package redirection, technical issues with the local couriers, strikes and other unexpected factors.
Q4 - What duties and fess are involved when shipping to international countries listed?
Q5. Can I request the courier to leave the package at my door?
Once your shipment is taken on board by your local courier, it is beyond our control to make any requests. Please contact your local courier for more information.
Q6. What happens if my order is undelivered?