At Beautius, we work hard to offer you the best shopping experience possible. We hope that you love each item that you buy, but if for some reason you’re not entirely satisfied we will offer you an exchange or a refund.
We run a 60-day return policy. Follow the key steps below to make a refund request.
You must NOTIFY us of a return within 14 days of receiving your items. You can email firstname.lastname@example.org, stating the reason for the return to receive a return number.
- You must return the item to us within 60 days of the issue of a return number, which must be clearly marked on the outside of your parcel.
- Returning the item to us is at your expense and we recommend that you send it by recorded or special delivery. We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us.
- The item must be returned to us in the same condition as you received it, with all packaging and security stickers attached.
- Provided we receive the Item within 60 days of the returns number being issued, we shall refund, within 30 days of receipt of the returned item, the full cost of the item excluding delivery cost.
- Please note card refunds may take up to 14 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.